PHOTO VIA FLICKRER BANALITIES
I recently canceled my
eFax account, with a robot. Herewith my J2Global Chat Session with Megan F.:
The session has been accepted.
|
| {Megan F.} | Hello, Ann. Welcome to j2 Global online support. I am Megan, your online Live Support Representative. How may I assist you? |
| {Ann} | A couple of things. First, I need to cancel my account. |
| {Megan F.} | I am sorry to hear that you wish to cancel. Can you please provide me with your Fax number which you wish to cancel and PIN for verification? |
| {Megan F.} | I am waiting for your response. |
| {Megan F.} | Ann, are you online with me? |
| {Megan F.} | Can you please provide me with your Fax number which you wish to cancel and PIN for verification? |
| {Megan F.} | Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with faxing or billing
7) Dissatisfied with quality of service
8) Too costly |
| {Megan F.} | Ann , I understand that currently you do not need the service. In the current situation, we will waive off the monthly fee for two months. This way you will be able to keep your account, which will enable you to send and receive faxes. You will also be able to use all of our services and re-evaluate it for your faxing needs. During this period, you will not be charged any monthly fee. We are suggesting this so that you can give it a second thought, as you will not be paying $11.00 for the next 2 billing cycles. |
| {Megan F.} | Your eFax account will be credited with EUR$22.00 so that you may utilize our services without being billed our monthly fee for the next two billing cycles. During this 2 months period you will only be charged for sending faxes. |
| {Megan F.} | Since you will not be charged any monthly fee for the next two billing cycles you could keep the number till then. If at all you find that you need our services during this period, then you will still have the account. If however, you still feel that you do not have any use for our services by the end of this two months credit period, then you can always contact us back anytime. Would you like that? |
| {Ann} | I don't need the service :) |
| {Megan F.} | I completely understand your wish to discontinue, since you have already paid for the month, we do not want you to lose out on the money. I suggest you to retain this number at least till the end of two months credit offer as you will not be charged any monthly fee for the two months. As a good will gesture to continue our association we will offer you an additional gift balance of EUR$10 along with the monthly credit which will enable to send some additional fax pages free of cost. |
| {Megan F.} | During this two months credit period, you can keep this service active and if you use it once in these two months we will be more than happy that we were able to serve you. During this period only usage charges would be applicable for any faxes sent. |
| {Megan F.} | If you do not wish to continue beyond this waiver period, then there is no obligation to continue. There are no contracts. All you would need to do is, contact us just once, anytime during this credit period to re-confirm your decision. We are at your service, round the clock, 24 hours a day, 7 days a week. |
| {Megan F.} | You can reevaluate your faxing needs during this period. |
| {Ann} | In fact, I opened an account to send one fax and am not sure it even worked. |
| {Megan F.} | Ann, did you go through my above set of response? |
| {Megan F.} | Just to confirm do you wish to accept the above offer? |
| {Ann} | I would like to cancel now and hopefully be reimbursed for at least the past month. |
| {Megan F.} | I am sorry as per the records there is no refund applicable. |
| {Megan F.} | Okay, I understand and respect your decision for cancellation. I will cancel your account with us immediately. |
| {Megan F.} | Is there anything else, I can assist you with? |
| {Ann} | I cannot be credited at all? |
| {Megan F.} | I am sorry as per the records there is no refund applicable. |
| {Ann} | OK please just cancel my account. |
| {Megan F.} | As per your request I will cancel your account with us immediately . |
| {Megan F.} | Is there anything else, I can assist you with? |
| {Ann} | Will I receive a confirmation email? |
| {Megan F.} | We are sorry that you have decided to leave eFax, but if your faxing needs do change in the future, we would be more than happy to have you back. |
| {Megan F.} | Thank you for contacting j2 Global online support. Goodbye and take care. |
| {Megan F.} | Yes, you will get an e-mail confirmation regarding cancellation of your account at your registered e-mail address after ending this chat session. |
| The user has ended the session. |
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